What do I need to sign up?

For a rent plan, we'll need to see your drivers licence, proof of address, and your driver profile on your rideshare app. If you're not a driver yet, please sign up here.

If you're having trouble with your application, get in touch, and we'll see what we can do to help you out!

How do I pay for my rent plan?

You can pay your $149 joining fee (Rent and Rent-to-Own plans only) with cash, credit card, eftpos, or a bank deposit.

We require your regular rental fees to be paid weekly on a Wednesday night via direct debit. If your first week of rental is less than seven days, your payment amount will be adjusted accordingly.

Payment for a Finance plan is organised on a case-by-case basis.

What do I have to pay before picking up my car?

If you're starting a Rent or Rent-to-Own plan, all you need to pay before driving away is a joining fee of $149. In addition you may also have to pay a refundable deposit of up to $300, depending on the result of your application.

The deposit and fees for a finance plan will depend on a number of factors, including credit history, driver rating, driver history, and chosen vehicle.

How does the referral programme work?

It's easy - for every person who signs up with your unique referral code, you'll get $50! This fee will be credited to your account after they've been with Mode Rideshare for one month.

How long does it take to get a vehicle?

This can happen within 24 hours, but will generally be arranged within three to four working days from application, provided both your joining fee and bond (if applicable) have been paid.

Can I drive my vehicle for purposes other than business?

Please do. As long as the primary use is rideshare driving, you're more than welcome to use it for personal driving too!

Of course - provided they are driving within the conditions of their licence, they're more than welcome to use it - they just have to be named on the agreement (there is no extra cost for this). Please note that only one named driver can use the vehicle for rideshare purposes.

Can anyone else drive the vehicle?

All Mode Rideshare plans include 24/7 Mechanical Roadside Assistance, as well as a 24/7 Emergency Helpline. Call your rideshare specialist on 09 550 9966 to learn more, or Roadside Assistance on 0508 NZ ROAD.

What happens if the vehicle breaks down?

Am I insured?

Comprehensive insurance that encompasses rideshare driving is included in your Mode Rent payments, with a $1,000 excess chargeable on any claim. Please note that the insurance coverage is specified in your rental policy, and is only valid if you adhere to the accompanying terms and conditions.

Plans other than rent plans will be dealt with on a case by case basis. Please get in touch to talk through your options.

How much is the excess?

If you are at fault in an accident, a $1,000 excess applies as outlined in your contract. In cases where you are not at fault the excess may be refunded once the claim has been adequatley resolved with the other party.

Once you have ensured everyone is safe and emergency services have been alerted, call your rideshare specialist on 09 550 9966, who will guide you through the process. It's important to do this as soon as possible. Outside of business hours, call the accident helpline on 0508 NZ ROAD, who will help manage the situation.


What do I do if I'm in an accident?